Complaints Policy & Other Issues
Last revised May 2024
If there is a problem with a Course
1. How to tell us:
If you have any questions about the course, or any future courses, or you wish to make a formal complaint, please contact the MPES team at enquiries@mpes.co.uk.
Alternatively, you can contact us by telephone at 01624 668101.
Please also feel free to speak to us directly in the admin office.
a. You can expect to hear from one of the admin team within the next 7 days of your initial complaint.
b. Complaints will be treated confidentially and will be reviewed by senior management.
c. You have the right to appeal the outcome of your complaint, and any related processes.
2. ACCA qualification only:
Any student that wishes to make a complaint to ACCA directly regarding their learning provider (or any other issue) will be advised to follow the provider’s complaints procedure first.
You can contact ACCA, as follows:
ACCA Connect
110 Queen Street
Glasgow
G1 3BX
United Kingdom
Tel: +44 (0)141 582 2000
Contact: https://forms.accaglobal.com/contact-us
The student section of the ACCA website (which contains a plethora of useful information) can be found – here: www.accaglobal.com/gb/en/student.html
3. Escalating Complaints:
If you have exhausted both your learning provider’s complaints process and ACCA’s, you can escalate to the appropriate regulator.
Details of which can be found on the ACCA website at the following link https://www.accaglobal.com/gb/en/footer-toolbar/contact-us /unhappy.html